Virtual Care

Virtual care benefits and uses

Making virtual care work for you

Lincoln Health and Wellness Center cares deeply about providing you with easy access to timely, high-quality medical care. Using virtual care, the care team can quickly connect you to a provider from wherever you are whether that be on vacation, at home, or at the office. Virtual access also means less time away from work and reduces the risk of unnecessary exposure to other illnesses.

Virtual care visits can address many symptoms and concerns, such as:

• Rash or skin disorder

• Pulled muscle

• Allergy symptoms

• General sickness

• Test result review

• COVID-19 questions

No matter where you live or work, if you are eligible for Lincoln Health and Wellness Center services, you can see the providers virtually for most health care needs during operating hours. 

Virtual care scheduling, access and what to expect

Making care a call away

To determine if a virtual care visit is right for you, simply call Lincoln Health and Wellness Center. The care team will help you decide if a virtual care visit is appropriate for you, based on your needs or symptoms.

Once your virtual visit is scheduled, you will receive a confirmation text message including the link you need to join your virtual appointment. If you have an active portal, the virtual care link is also accessible via your portal. At your scheduled appointment time, click the link to begin your virtual primary care visit.

Can you schedule a virtual care visit before you are seen in person? 

Yes, virtual care visits are available to any eligible member of the Lincoln Health and Wellness Center. Upon request a virtual care visit will always be available to perform an assessment of the patient’s concerns/conditions. Based upon the assessment the provider may recommend an in person visit if they feel it is necessary to physically examine the patient or perform diagnostic tests or labs.

What to expect during a virtual care visit 

During a virtual visit, based on your specific concern, you will meet face to face via video with a provider (phone only can be used if connection or location is an issue).  A mobile device or a computer with a video camera in a private location are ideal for a virtual visit. 

At the time of your visit the provider will complete an assessment, depending on the nature of the visit they may ask to be shown anything that can be visualized in/on non-sensitive body parts.  It is important to note that based upon the assessment, the provider may recommend an in person visit if they feel it is necessary to physically examine the patient. 

In some cases, a provider may also order other diagnostic tests, like labs, and based on those, provide follow up recommendations once the results are in. In that case, the patient will receive instructions on how to have those completed at no cost at a Lincoln Health and Wellness Center location, or LabCorp or Quest draw station. 

Finally, if needed, a provider may also prescribe medication. If the medication prescribed is on the Lincoln Health and Wellness Center dispensing list (formulary), it can be picked up at a health and wellness center location, or using the SavRx card at a participating local retail pharmacy at no cost. Otherwise, it will be sent electronically to the pharmacy of your choice, Highmark Blue Shield costs apply.  Click here to learn more about medications dispensed onsite and the Sav-Rx program.